Terms of delivery and payment

For the client

INFORMATION FOR THE CLIENT

Back

Main

For the client

/

Delivery time

The delivery time of our products when ordering on the website is carried out:

In Karaganda - within 1-2 business days;
In Kazakhstan - within 5-7 working days;
In Europe - within 25-30 business days.

The cost of delivery

The cost of delivery of the goods is calculated individually and is not included in the price of the goods. The cost of delivery is determined, in particular, by the following parameters:

Location of the delivery point (the entire territory of Kazakhstan, CIS countries and Europe);
Weight of the shipment;
Availability of additional paid services (cash on delivery, insurance, customs services).

The final cost of delivery is communicated to the buyer via telephone communication or e-mail.

Questions about delivery

If you have any questions or difficulties with the delivery of the goods, you can write to us on WhatsApp +7 (701) 805-32-66, or write to our mail and describe the questions or the problem you are facing. We will be happy to answer all your questions.

The SELENA QOSMO store is not responsible for the speed and quality of delivery of goods by courier services. But you can still contact us in the chat and ask your questions, we will definitely try to help.

More detailed information about the product can be found on the website.

The order formation process

Payment using Kaspi kz (only for Kazakhstan)

Kaspi KZ does not transfer your card details to the store or to third parties. The security of payments using bank cards is provided by HTTPS secure connection technologies and 3D SECURE two-factor user authentication.

In accordance with the Law of the Republic of Kazakhstan dated May 4, 2010 No. 274-IV "On Consumer Rights Protection" (as amended and supplemented as of 07/01/2023), if a service is provided to you or an improper quality product is sold, the payment can be refunded to the bank card from which the payment was made.

Please check the refund procedure with the administrator of the online store.

1. Application form

Leave a request on our website. All information is confidential and closed.

3. Sending

The payment acceptance service is provided through the Kaspi KZ application. We quickly deliver the order to the right place.

2. Payment and receipt

After placing an order, our manager will contact you and issue an invoice for payment.

In order to avoid conflict situations, we suggest that you familiarize yourself with the basic rules of interaction between Sellers and Buyers regarding the return and exchange of goods purchased in our online store:

Check the completeness, integrity and shelf life of the product at the time of opening the product;
If you find a shortage of goods or an excess of them, you have the right to cancel the order;
The return or exchange of goods of proper quality is allowed if it was not in use, its presentation, consumer properties, seals, labels, as well as a document confirming the purchase of the goods, are preserved within 14 calendar days from the date of transfer of the goods to the buyer;
The refund is made after the return of the goods of proper quality to the warehouse of the online store and confirmation of their preservation by the employees of the online store;

If you have any questions about the return or exchange of goods, please contact our operators by phone: +7 (701) 805-32-66

The terms of the consumer's claims regarding the defects of the goods
1. The consumer has the right to make claims to the seller regarding the defects of the goods during the warranty period or the shelf life of the goods.
2. The shelf life of the product is calculated from the date of manufacture of the product.

Dear customers! In order to avoid misunderstandings, we ask you to carefully inspect the product upon receipt, since you can only make claims about the appearance of the product and its completeness during the inspection of the product upon its acceptance from the courier.

Exchange and refund